Privacy Policy

1. Who We Are

Auxilia Consultants Ltd is a certified financial consulting firm registered in Rwanda (TIN: 111982340), headquartered at ECD Plaza, 2nd Floor, OPP. Marriott Hotel, KN 4AV 23, Kigali, Rwanda.

We provide tax compliance, payroll, audit, business registration, strategic advisory and finance training services to businesses and organizations in Rwanda.

2. Information We Collect

Information you provide directly

• Name, email address and phone number (via contact forms)
• Company name and business details
• Financial information required to deliver our services
• Communications via WhatsApp, email or phone

Information collected automatically

• IP address and browser type
• Pages visited and time spent on our website
• Referring website and search terms
• Device type and operating system

3. How We Use Your Information

We use the information we collect to:

• Provide and deliver our professional services
• Respond to your enquiries and requests
• Send service updates, invoices and compliance reminders
• Improve our website and user experience
• Comply with legal and regulatory obligations
• Conduct analytics to understand website usage

4. Legal Basis for Processing

We process your personal data on the following legal bases:

• Contract performance — to deliver services you have engaged us for
• Legitimate interests — to improve our services and website
• Legal obligation — to comply with Rwandan tax and regulatory requirements
• Consent — where you have explicitly agreed (e.g. marketing communications)

5. How We Share Your Information

We do not sell, trade or rent your personal information to third parties. We may share your information in the following limited circumstances:

• RRA, RSSB, RDB and RGB — when required to file declarations on your behalf
• Service providers — trusted technology providers who assist our operations (under confidentiality agreements)
• Legal requirements — when required by law or court order
• Business transfer — in the event of a merger or acquisition

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure or destruction. These measures include:

• Encrypted data transmission (SSL/TLS)
• Secure document exchange via protected channels
• Access controls limited to authorized personnel only
• Regular security reviews and staff training

As members of ICPAR, all our staff are bound by strict professional confidentiality obligations under the ICPAR Code of Ethics.

7. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations and resolve disputes. Specifically:

• Client financial records: minimum 7 years (as required by Rwandan tax law)
• Website contact form submissions: 2 years
• Marketing communications: until you unsubscribe

8. Your Rights

Under applicable data protection law, you have the following rights regarding your personal data:

• Right of access — request a copy of the data we hold about you
• Right of rectification — request correction of inaccurate data
• Right of erasure — request deletion of your data (where legally permissible)
• Right to object — object to processing of your data for marketing purposes
• Right to data portability — receive your data in a structured format

To exercise any of these rights, please contact us at . We will respond within 30 days.

9. Cookies

Our website uses cookies to enhance your experience and analyze website traffic. For detailed information about the cookies we use, please see our Cookie Policy.

10. Third-Party Links

Our website may contain links to third-party websites (such as RRA eTax, RDB portal, RSSB portal). We are not responsible for the privacy practices of these websites and encourage you to review their privacy policies.

11. Children’s Privacy

Our website and services are not directed at children under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

12. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable law. We will notify you of significant changes by posting a notice on our website. The “Last updated” date at the top of this page indicates when the policy was last revised.

13. Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy or our data practices, please contact our Data Protection Officer: